Service Quality at five star hotels in Aqaba City from foreign tourists' perception

analysing the influence of service quality on customer loyalty (a case study in four and five-star hotels)

in today’s competitive world, customers are at the main focus of organizations and the customer loyalty is the main reason of acquiring competitive advantage of organizations. the aim of present research is to investigate the relationship between customer loyalty and one of its key variables, service quality. trust and satisfaction have been investigated here as intermediate variables. this res...

Gender Differences on Perceptions of Employee Quality of Working Life in Five Star Hotels in Turkey

The aim of the study is to examine gender differences on perceptions of employees’ quality of working life indicators in five star hotels in Turkey. 443 hotel employees participated in this study. Quality of work life was measured using 7 dimension and 16 items scale.All these dimensions were investigated with respect to gender variable. According these results male employees reported significa...

Five-Star Treatment? E-Mail Customer Service by International Luxury Hotels

This research used a typical e-mail query to investigate customer service by 491 properties from 13 international hotel chains. These five-star hotels had difficulty providing prompt, accurate, and timely e-mail responses to their customers. The results suggest significant differences in e-mail customer service, based on hotel location and the size of the hotel chain. The poor responsiveness an...

Perception of green hotels among tourists in Hong Kong: An exploratory study

A qualitative study was conducted to investigate perceptions of environmental practices at hotels among tourists. A quota sample of fifteen mainland Chinese and fifteen English-speaking overseas tourists visiting Hong Kong were recruited for an interview. The results showed that saving energy, use of environmentally friendly materials, and not using single-use consumables were most frequently p...

Five-star service in an endoscopy unit.